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SUPPORT REQUESTS
Please select the appropriate option
below.
NEW
CLIENTS or CLIENTS WITHOUT LOGINS: To submit a request
please call our helpdesk at 704-334-1252 - at the attendant
please select the support option (Normal hours 8AM
to 5PM M-F; Emergency service is available other times at
current emergency rates) or submit your request, in detail,
to helpdesk@esmithit.com.
EXISTING CLIENTS WITH CUSTOMER
ACCESS PORTAL
LOGIN: To open our customer access portal to
create new, or access existing, services requests please visit the
following link. You must have your username and
password to access the portal. If you have not
received your login please request one by calling
704-334-1252 - at the attendant please select the support
option (Normal hours 8AM to 5PM M-F; Emergency service is
available other times at current emergency rates).
Customer Access Portal
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